Terms and refunds

Last updated 2 October 2026

These terms apply to this website and to purchases we take payment for. Pacific Edge Holdings Limited is a New Zealand company. Each of our products (BoardHQ, The SHEPHERD and COAT Connect) also has its own terms; where those cover a product, they apply to it in addition to these.

Using this website

The information here is general. We try to keep it accurate but do not promise it is complete or current. Links to other websites are provided for convenience and we are not responsible for their content.

Payments

Prices are in New Zealand dollars (NZD) and are shown on each product’s website and at checkout. Payments are processed securely by Stripe. We do not see or store your card details.

Refunds and cancellations

If you are not satisfied with a purchase, contact us at admin@pacificedgeholdings.com within 30 days of buying. We will review your request fairly and, where it is reasonable to do so, refund you.

Something that has already been delivered in full, such as an assessment report that has been generated and emailed to you, may not be refundable unless it is faulty or was not what we described.

Where a product is billed on a recurring basis, you can cancel at any time. It will not renew after the end of the period you have already paid for.

Your consumer rights

Nothing in these terms limits any right you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other New Zealand law that cannot be excluded.

Our responsibility

To the extent the law allows, we are not liable for indirect or consequential loss arising from your use of this website.

Governing law

These terms are governed by New Zealand law and the courts of New Zealand.

Changes

We may update these terms and will change the date at the top when we do.

Contact

Pacific Edge Holdings Limited, New Zealand. Email admin@pacificedgeholdings.com.